Ruby Fortune Casino Privacy Policy
Privacy and your use of our website
For privacy questions about our Ruby Fortune website at rubyfortunecasinouk.co.uk, contact our support at [email protected].
The casino-service practices below are described in the Cityviews group privacy notice, which includes Ruby Fortune. The casino terms identify Baytree Interactive Ltd as the gaming operator. The group notice covers several businesses; it does not make every group company the operator of your casino account.
Information used for casino services
Cityviews describes collecting information supplied by players, information generated through use of its services and information obtained from service providers.
| Information category | Examples described in the group notice |
|---|---|
| Account and identity | Contact details, birth date, address, occupation, account credentials and identification details; identity documents and address evidence may be requested. |
| Payments and financial checks | Card or bank details, credit history and other relevant financial information from providers. |
| Support conversations | Messages and calls may be recorded or monitored for assistance, staff training and security. |
| Devices and connections | IP addresses, location data, device identifiers and browser fingerprints; software checks may detect a proxy, VPN or signs of fraud. |
| Activity and gameplay | Pages visited, clicks, session lengths, deposits, wagers, bonuses and scores. Gameplay information may be shared or displayed through the services. |
| Optional connections | Information you volunteer and basic social-account details if you use a social network to register. |
Cityviews treats otherwise unidentified usage information as personal information while it remains linked to an identifiable person. It also describes using anonymised or aggregated information for purposes including marketing.
Why information is processed
The group notice describes using personal information to:
- create and maintain accounts, authenticate access and handle bets or payments;
- answer support queries, investigate faults and resolve disputes;
- check identity, prevent fraud and meet regulatory requirements, including anti-money-laundering checks;
- support responsible gambling and handle data-rights requests;
- analyse service use, improve features and personalise experiences;
- communicate service updates and deliver promotions or interest-based advertising.
Sharing and international processing
Cityviews may disclose information for the purposes set out in its notice. Recipients include group companies, white-label businesses, hosting and technical providers, identity-checking agencies, banks, payment processors and marketing partners.
The notice also covers disclosures to advisers, auditors, regulators, authorities investigating unlawful activity, prospective buyers or investors, and event or travel providers where relevant to a promotion.
Processing may involve countries outside the European Union, where privacy protections can differ. Cityviews describes using contractual protections or other safeguards for these transfers. This is not a promise that information stays in one country.
Marketing choices and cookies
Cityviews and its marketing partners may send promotions by email, text message, telephone or post. Its notice allows players to change marketing preferences through Customer Services or decline further promotional contact through casino live chat. Service messages can continue after a marketing opt-out.
For downloaded casino software, the notice says stopping associated notification software requires uninstalling that component manually.
The group describes cookies and similar tools used by itself and third parties for service functions, analytics and personalised advertising. Read our Cookie Policy for more information. Browser controls can remove or block cookies, although some features may then work differently.
Retention and your choices
Cityviews retains account information while an account remains active. Legal duties, fraud prevention and record-keeping needs can require longer storage. Closing an account or requesting deletion does not necessarily remove all records immediately.
Under the group notice, you can request:
- access to your personal information;
- correction of inaccurate details;
- deletion of information;
- restriction or cessation of its further use;
- a copy in a machine-readable form.
These requests remain subject to applicable legal requirements, including gambling and reporting duties. For casino-account data requests, ask casino support for the group data-protection contact. For questions concerning rubyfortunecasinouk.co.uk, use our support at [email protected]. Do not send passwords or full payment-card details with an initial enquiry.
Security and age restrictions
Cityviews describes using encryption, access controls, network protection and audits. Its notice recognises that these measures cannot eliminate the possibility of unauthorised access or misuse.
The casino services require players to be at least 18 and to meet any higher local age requirement. Cityviews says it discards information discovered to have been supplied by an underage user. Report concerns about a minor's information to casino support.
Changes and privacy concerns
The Cityviews notice provides for substantial changes to be announced through its services or by email, with a seven-day period before those changes apply. Other amendments apply from the revision date stated in that notice.
Casino privacy concerns can be raised through the casino chat facility. The group notice also identifies the Office of the Data Protection Authority as the supervisory authority for data-protection complaints. For help concerning rubyfortunecasinouk.co.uk, visit our Contacts page.