Ruby Fortune Casino

We accept no cash funding and do not allow gambling on credit. Funds or casino credits cannot be transferred between accounts belonging to you or anyone else.

For a debit or credit card deposit, the cardholder's name must match the registered account name. A mismatch may lead to suspension, in which case Player Services handles verification. To add or update payment details, you must contact that team. Cardholders are responsible for retaining transaction records and our policies and rules, and for knowing applicable gambling laws.

We may use third-party credit agencies to check cardholders using registration information. Depending on the payment mechanism, Digiprocessing Limited may collect and process some funds on our behalf or for our group or related companies.

We must verify identity for single or cumulative transactions of €2,000 or more, or the equivalent in your chosen currency. We may also request verification at registration or before processing a financial transaction.

Requested documents may include the following, without being limited to this list.

• Proof of income where applicable.
• Photographic identification, such as a passport or driving licence.
• Residence documentation, such as a bank statement or utility bill no older than 6 months.
• Proof of ownership of a deposit or withdrawal payment method where applicable.

Failure to supply requested documentation may result in account termination. For substantial or exceptional withdrawals, individually or cumulatively, we require notarised facsimile copies of the most recent statement for the bank account funding wagers, government-issued photo identification and a utility bill no older than six months showing the registered name and address.

For a first withdrawal, a large cashout or a change in payment options, we may apply additional security measures and require copies of identification documents before payment. These checks may cause a slight delay. Account and withdrawal details must be correct, and we are not liable for incorrect payments resulting from incomplete, incorrect or fraudulent details.

We screen all withdrawals for money laundering, fraud and criminal activity. Each request remains pending for a minimum of 24 hours from initiation. No withdrawal processing over weekends takes place.

Requests initiated between 05h00 GMT Thursday and 05h00 GMT Sunday remain available for reversal until after 05h00 GMT Monday. During the pending stage, the funds remain part of your cash balance and can be returned to the account using the reverse withdrawal control. We send requests to our processing department only after the reverse withdrawal period has elapsed. This is a processing sequence rather than a guaranteed payment arrival time.

We aim to expedite payment and have an obligation to remit funds within a reasonable time. If you do not respond to or comply with withdrawal requirements, we may reverse uncontested pending funds into your account. Reversed funds are available for play, and we are not liable for their subsequent use. Contact Player Support to temporarily lock your account if you do not want pending funds made available. Positive balances are saved for your next session.

Funds must return through the deposit method up to the deposited amount. Where relevant and as far as possible, we refund the original purchase mechanism. Following a previous VISA deposit, we automatically refund the recorded card details if VISA's card’s qualifying criteria are met. Bank wire or cheque withdrawals are payable only to the registered account name, which must also match any card used to deposit.

A withdrawal may arrive as a single payment or in increments, depending on its payment option and applicable requirements. Winnings enter the cleared account balance in the selected currency, although we reserve the discretion to pay winnings in Euros regardless of the account or betting currency. You may select some or all of the eligible balance to withdraw.

Our maximum withdrawal is GBP10,000 per 24-hour period, or its currency equivalent. Where a requested sum is 5 times or more greater than lifetime deposits across the Casino Group, we may at our discretion apply detailed game and play review and restrict winnings withdrawals to €4,000 per week. The remainder returns to the account until another withdrawal becomes eligible. All progressive wins are exempt from that conditional weekly rule.

We may settle outstanding chargebacks from casinos powered by the Cityviews Group upon withdrawal. Consistent with our legal duties, we may withhold real-money payments and request further identity, age or source-of-funds information. We may return unwagered deposits or their remaining balance to the originating method, or, if that is impossible, to a bank account in your name. We may also close or block accounts indefinitely without giving reasons and report matters to relevant authorities.

Where we know or suspect that transactions involve illicit funds, conceal their origin or facilitate criminal activity, we may immediately suspend, deregister or terminate an account, refuse refunds at our sole discretion, exclude the player from group casinos and record relevant information in an intra-group database. Applicable law may require reports to authorities, and we reserve the right to report where we determine a legal obligation exists.

We may confiscate funds left in play in any game other than video poker for 90 days or longer.

We reserve the right to cancel an account at any time, for any reason and without notice, with the balance credited to your credit card subject to our rights to void winnings or confiscate balances. Those discretionary rights apply to the following circumstances.

• Multiple active accounts, mismatched account and deposit-card names, or requesting promotional cashout before completing the offer requirements.
• Incorrect or misleading registration details, being under the required age or residing where casino participation is unlawful.
• Allowing someone else to use your account, intentionally or unintentionally, or playing professionally or in concert with others rather than individually for personal entertainment.
• Chargebacks or payment returns, collusion, cheating, money laundering or fraud.
• Using a system designed to defeat our casino, or using the account or service in bad faith.
• Sexually explicit or offensive support communications, including bigotry, racism, sexism, harassment, hatred, profanity or threats of violence.
• Our becoming aware of play at another online casino under any of these circumstances.

Breaching your player warranties may also lead us, at our unfettered discretion, to void winnings and confiscate an account balance. To close your account yourself, contact Player Services directly.